Tracking order

Thank you for shopping with NuruPendo! We are committed to providing you with a transparent and convenient shopping experience. Once your order is shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order is processed and shipped, you will receive a shipping confirmation email at the address you provided during checkout. This email will contain your unique Tracking Number and the name of the Carrier (e.g., USPS, DHL, YunExpress).
  2. Use the Tracking Tools: You can track your package directly on the carrier's website or by using a universal tracking service.

Recommended Tracking Service

For a seamless experience, we recommend using the following reliable third-party tracking platform, which supports numerous carriers worldwide:

17Track

17Track is a comprehensive package tracking website that covers over 1,000 carriers globally.

How to use it:

  • Visit the 17Track website.
  • Paste your Tracking Number into the search bar on the homepage.
  • Click "Track" to view detailed, real-time updates on your package's location and status.

This service often provides more detailed and user-friendly tracking information than individual carrier sites.

Understanding Tracking Status

Common statuses you might see include:

  • Label Created: The shipping information has been received by the carrier.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered soon.
  • Delivered: The package has been delivered to the provided address.

Please note that tracking information may take 24-48 hours to update after the initial scan by the carrier.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period (over 7 business days) or a status marked "Delivered" when you have not received the package, please contact our customer support team. We are here to help!

Email us at: [email protected]. Please include your Order Number and Tracking Number in your inquiry for faster assistance.

We appreciate your trust in NuruPendo for your Two-piece Sets, Tops, and Pants!